At PETER YANNI, we are dedicated to providing high-quality handmade genuine leather bags. If you’re not completely satisfied with your purchase, we offer a straightforward exchange and refund process to ensure your satisfaction.

—

1. Exchange Policy

Eligibility for Exchanges

Exchanges are accepted within 14 days of receiving your order.

Items must be unused, in their original condition, with all tags and packaging intact.

Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Exchangeable Items

Custom-made or personalized items.

Items marked as final sale or clearance.

Products that show signs of wear, damage, or alteration not caused by us.

How to Request an Exchange

1. Contact us with your order details and the item you wish to exchange for.

2. Once approved, you will receive instructions for returning the original item.

Exchange Shipping

Customers are responsible for the shipping costs to return the original item, except in cases of defective or incorrect items.

We will cover the shipping cost for the exchanged item sent back to you.

—

2. Refund Policy

Eligibility for Refunds

Refunds are available for items returned within 14 days of delivery.

The product must meet the conditions outlined in the Returns Policy section.

Non-Refundable Items

Custom-made or personalized products.

Items marked as final sale or clearance.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed and credited to your original payment method within 21 business days.

—

3. Damaged or Defective Items

If your item arrives damaged or defective:

1. Contact us within 14 days of delivery.

2. Provide photos and a description of the issue.

3. We will arrange a replacement, repair, or refund as appropriate at no additional cost to you.

—

4. Contact Us

If you have any questions or need assistance with an exchange or refund, please reach out to us:
Email: Peter@peteryanni.com
What’s app: 01015000150

Thank you for choosing Peter Yanni. We value your trust and are committed to your satisfaction.